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HATEM BRIDGE E-ZPASS® CUSTOMER SERVICE CENTER CLOSED THROUGH SUMMER 2021

Submitted by Tamory Winfield on

HATEM BRIDGE E-ZPASS® CUSTOMER SERVICE CENTER CLOSED THROUGH SUMMER 2021

 

The Thomas J. Hatem Memorial Bridge (US 40) E-ZPass® Maryland Customer Service Center has been closed to accommodate construction and maintenance projects/equipment at the bridge facility. Customers are encouraged to use the JFK Memorial Highway (I-95) Customer Service Center while the Hatem Bridge location is closed. We thank our valued customers for their understanding.

For a full list of center locations at Maryland toll facilities and their operating hours, click here.

As a reminder, service centers are operating at limited capacity to help limit the spread of COVID-19. In addition to limiting capacity to reduce foot traffic and the number of customers in centers at one time, the MDTA has procedures in place to protect customers and staff, including:

  • Face coverings: MDTA customer service representatives and all customers are  required to wear face coverings while in Customer Service Centers. Customers also will be asked a series of screening questions in order to enter a center. Anyone who is experiencing flu-like symptoms or who has recently been exposed to someone with symptoms should postpone their visit.
  • Safeguard dividers: The MDTA has installed plexiglass dividers at each station to protect customers and staff during transactions.
  • Social distancing: All Marylanders are advised to practice social distancing to prevent the spread of COVID-19. Social distancing procedures are in effect at all Customer Service Centers, including ground/floor stickers to mark safe and proper distances of six feet.
  • Workstation cleanings: Workstations are cleaned and wiped down between each customer visit. The MDTA is asking customers for their patience during the cleanings.

Customers are encouraged to take advantage of the many E-ZPass® services that can be completed 24/7 from the comfort and safety of home by visiting ezpassmd.com or calling 1-888-321-6824 (711 for MD Relay). To speak with a representative, call the toll-free line between 7 a.m. and 6 p.m. Monday through Friday. We appreciate customers’ patience, as service may take longer than usual during the state of emergency.

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Public Calendar

Oct 20

Public Event 10 20

6:30 PM

Point Breeze

Serious About Safety: CHART’s Role in Keeping Maryland Moving

This month’s Serious About Safety feature highlights the Coordinated Highways Action Response Team (CHART) and the work its teams do every day to help keep Maryland’s roadways safe.

CHART Emergency Response Technicians respond to crashes, disabled vehicles, roadway hazards, and other incidents, often while working alongside fast-moving traffic. Their jobs come with risks, which is why it is important for drivers to slow down and give roadside responders the space they need to work safely.


In this month’s video, Brian Knott, an Emergency Response Technician with CHART at the State Highway Administration, shares more about his role, the safety challenges CHART teams face, and what drivers can do to help protect roadside workers. The feature also highlights Maryland’s Move Over law. When approaching a stopped emergency, service, or maintenance vehicle with its warning lights activated, drivers are required to move over when it is safe to do so. If moving over is not possible, drivers must slow down and proceed with caution.

Watch Brian’s video below to learn more about CHART and the importance of the Move Over law.

Want to learn more about CHART operations? Hear additional insight from the CHART Field Training & Certification Manager and Division Chief of Regional Operations on the Serious About Safety Hub page.

Oct 24

BARCStober Fest

10:00 AM

Patterson Park
2601 E Baltimore St,
Baltimore, MD 21224

Bring your furry friend and stop by the DriveEzMD booth at BARCStober Fest for tail-wagging treats, family-friendly fun, and helpful info on making travel across Maryland a breeze.

Oct 24

Journey at CFG Bank Arena

6:00 PM

CFG Bank Arena
201 W Baltimore St.
Baltimore, MD 21201

Come say hi! Stop by the DriveEzMD Outreach table before or after the event to grab some fun giveaways, chat with our team, and learn how E-ZPass can help make your travels around Maryland easier and more convenient.