***CUSTOMER ASSISTANCE PLAN UPDATE***
ONE MONTH REMAINING TO PAY VIDEO TOLLS AND SAVE
LAST CALL: 30-Day Countdown for Civil Penalty Waiver Grace Period for Video Tolls
BALTIMORE, MD (October 31, 2022) – The Maryland Transportation Authority (MDTA) is reminding all customers that one month remains in the Customer Assistance Plan that offers a civil penalty waiver grace period for Video Tolls. The MDTA continues to urge customers to take advantage of the plan by paying unpaid Video Tolls now and make sure they are paid in full by 11:59 p.m. November 30, 2022. On December 1, toll debt referrals to the Central Collection Unit (CCU) for collections actions and to the MDOT Motor Vehicle Administration (MDOT MVA) for vehicle registration suspensions will resume.
The MDTA Board approved the nine-month Customer Assistance Plan in February. Since then, for every Video Toll transaction paid in full while the plan is in place, the corresponding civil penalty is waived. In addition, toll bill referrals to CCU and MDOT MVA have ceased until December 1, 2022.
As the 30-day countdown continues toward the November 30 close of the Customer Assistance Plan, the MDTA is continuing to post daily reminders on its Twitter social media page, @TheMDTA, and on the MDTA and DriveEzMD websites.
It is important to remember the Customer Assistance Plan is not toll forgiveness, nor is it an elimination of tolls owed. Tolling remains in effect statewide, and drivers are responsible for paying the outstanding toll amount.
Pay tolls now – don’t wait until it’s too late. Customers now have one month remaining to take advantage of the plan’s limited-time opportunity. This is the LAST CALL in the MDTA’s series of monthly updates alerting customers to pay their tolls without civil penalties. As of October 15, 2022, $86.2 million in civil penalties have been waived for approximately 558,000 drivers and businesses that have paid their outstanding Video Tolls.
For customers who choose not to pay their Video Tolls before the due date on the notice, mailings of citations/civil penalties will continue during the grace period and will remain in effect if tolls are not paid by 11:59 p.m. November 30. On December 1, 2022, customers will be responsible for the full amounts of all unpaid tolls as well as any civil penalties, which will be due based on the printed due dates.
The MDTA has completed posting online at DriveEzMD.com all Maryland customer tolls that were deferred during the COVID-19 pandemic. With time running out, the MDTA encourages customers to check their account at DriveEzMD.com and pay their tolls now before civil penalties are assessed, and before the opportunity for a civil penalty waiver ends 11:59 p.m. November 30, 2022. If you believe you received or paid a toll charge and/or civil penalty in error, please call 1-888-321-6824 between 7 a.m. and 8 p.m. Monday through Friday and 8 a.m. and 2 p.m. Saturday, and the MDTA will review on a case-by-case basis to determine eligibility for reimbursement.
Customers are offered additional savings by converting their Video Tolls to E-ZPass or Pay-By-Plate. To take advantage of this opportunity, customers must pay the entire balance at the time of conversion. Also, with DriveEzMD, Video Tolling customers can save 15% (maximum of $5 per transaction) by paying their Video Tolls before the notice is mailed.
The Maryland Transportation Authority finances, owns, operates, secures and improves the state’s eight toll facilities. The MDTA is financed by toll revenue without relying on state tax dollars.
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