IMPORTANT MARYLAND TOLLING INFORMATION FOR ALL MARYLAND TOLL ROAD USERS

IMPORTANT MARYLAND TOLLING INFORMATION

FOR ALL MARYLAND TOLL ROAD USERS

Traveled a Maryland Toll Road Since July 2020?

Backlogged E-ZPass & Video Tolls Now Posting

The Maryland Transportation Authority (MDTA) has resumed processing and posting E-ZPass® tolls and Video Tolls (Notices of Toll Due) that were delayed due to COVID-19 and Maryland’s transition this spring/summer to its new tolling system.

Between March and October 2020, to help provide some financial relief during COVID-19, the MDTA paused mailing Notices of Toll Due (NOTD) for drivers who used our toll facilities without E-ZPass. To prepare customers on how to pay for toll trips taken between March and June 2020 and to help them avoid civil penalties, we sent courtesy letters in September 2020 informing non-E-ZPass customers they could proactively make payments for these trips. The MDTA followed those courtesy letters with additional digital/social media communications.

In the spring, we temporarily paused the processing of this tolling backlog during the transition to the new tolling system, and now have resumed the backlog processing. We appreciate your patience and understanding as we work through the backlog. Please continue reading for additional information.

If you’re an E-ZPass customer who travels the Intercounty Connector (ICC):

Since July 2020, the MDTA had temporarily paused posting E-ZPass transactions for the Intercounty Connector (ICC)/MD 200 to customer accounts. This ensured that ICC toll trips were being constructed accurately prior to the launch of MDTA’s new tolling system.

• E-ZPass transactions from July 2020 forward are now posting to your account.
• We are working to control the volume of transactions hitting an account at one time. For every week of current ICC transactions processed, we are also processing one week of backlogged transactions.
• Appropriate replenishment of your E-ZPass account is advised to maintain a positive balance, as backlogged transactions will continue to post in upcoming weeks. If a customer does not maintain a positive account balance and travels a Maryland toll road, a Video Toll transaction will result. To help avoid a potential negative account, customers may also opt into auto replenishment by adding a credit card to their E-ZPass account.
• If you have automatic replenishment, your account will have more frequent auto-rebills until all backlogged transactions have posted. If you’d prefer to increase your auto-rebill amount to limit the frequency of auto-rebills, please visit one of our Customer Service Centers (locations can be found here) or contact a service representative at 1-888-321-6824.
• Always properly mount your E-ZPass transponder to receive the lowest toll rate for your account. Instructions for mounting your transponder can be found at https://driveezmd.com/acct-types/how-to-mount-your-transponder/. To request additional mounting strips free of charge, click on Contact Us at www.DriveEzMD.com, located in the menu at the top of the screen. Within the Contact Us form, select Transponder Supplies in the Category drop-down menu.

If you’ve traveled Maryland toll roads WITHOUT an E-ZPass or Pay-By-Plate account:

• Video Toll transactions from July 2020 forward are being posted and available for payment.
• We encourage you to visit www.DriveEzMD.com regularly to see if Video Toll transactions for your vehicle have posted to the system and are available for payment before an NOTD is mailed. Click on "Pay Tolls" and input the vehicle information.
• If tolls associated with your vehicle are not in the system, stay tuned as we will continue to post additional Video Toll transactions online that will allow customers to SAVE 15% (up to $5 total discount) if paid before the NOTD is mailed. Payments made electronically after the NOTD mailing date are not eligible for the early payment discount.
• If you’ve recently moved, ensure that you receive your NOTD mailings by updating your address with your state’s Motor Vehicle Administration or Department of Motor Vehicles. 

If you’ve already received an NOTD in the mail and have not yet paid:

• We encourage you to pay online at www.DriveEzMD.com. This will ensure your payment is received promptly. You will also be able to see if additional transactions have posted and are available for payment.

• You can drop off check or money order payments 24/7 in designated drop boxes outside any E-ZPass Maryland Customer Service Center at an MDTA facility here (drop boxes are not located at MDOT MVA or Hatem facilities).
• You can speak to a representative in-person at one of our Customer Service Centers. Center locations can be found here.

Make your next trips count – pay the lowest tolls:

• #EZPassMD remains the most cost-effective way to travel toll roads in Maryland, saving E-ZPass Maryland account holders up to 77% versus the higher rates and additional paperwork that come with Video Tolls. Sign up at https://driveezmd.com/sign-up/.*

• Pay-By-Plate is a new payment option for Maryland tolls with no need for a transponder or pre-paid toll balance. After opening your account, each time your vehicle’s license plate is read by MDTA tolling equipment, the credit card on your Pay-By-Plate account is charged automatically for the toll. Learn more at https://driveezmd.com/acct-types/pay-by-plate-faq.*

*Please note that backlogged Video Toll transactions that occurred before account opening will not currently post to E-ZPass and Pay-By-Plate accounts.

For account-specific or NOTD assistance, please contact us through one of the following methods, as other platforms do not have access to tolling notices or accounts:

• E-ZPass Customer Service Centers at toll facility buildings are open for in-person services Monday-Friday from 8:30 a.m. to 4:30 p.m. without needing an appointment. Temporary extended hours are available on Saturdays from 8 a.m. to 12 noon and Thursdays from 8:30 a.m. to 6:30 p.m.

• E-ZPass Customer Service Centers at MDOT MVA branches are open by appointment only.  Representatives are available 8:30 a.m. to 4:30 p.m. Monday through Friday to schedule appointments by calling 410-537-8400.

• Visit www.DriveEzMD.com to submit a request for a Live Chat with a Customer Service Representative.**
• The Customer Service Call Center (1-888-321-6824) is open from 7 a.m. to 8 p.m. Monday-Friday and Saturday from 8 a.m. to 2 p.m. There is a callback feature to reserve your place in line without holding and receive a call back from a representative if the call center is experiencing a high call volume.**

 ** During the backlog processing, MDTA is experiencing high call and web chat volumes, so wait times may vary and could be extensive. Please note that other emails, phone numbers and venues do not have access to tolling notices or accounts. Please direct all inquiries to one of the methods noted above.